terms

All instruments require a deposit of 50% at the time of commissioning. Most of this is used straight away to buy hardware, wood and electronics. Because of this the initial payment is non-refundable.

On completion, the remaining 50% can either be paid on collection, or paid before the instrument is sent out for shipping by a cheque or bank transfer. We can also accept payments by Paypal, however Paypal payments will carry an additional charge of 5% due to the fee that Paypal charge. This second payment is also non-refundable as this payment is for our time which we cannot be refunded for either! If, however, in the unlikely event that something is not to your liking, we will do our very best to rectify the problem.